Terms & Conditions
Terms of Service
Last updated: November 7, 2024
Please read these Terms of Service ("Terms") carefully before using the www.tradiehub.net website ("Website") operated by Tradie Web Guys, a company registered in New South Wales ("us," "we," "our"). By accessing or using the Website or any associated services ("Service"), you agree to be bound by these Terms. If you do not agree to these Terms, you are not permitted to access or use the Website or Service.
General Terms
By accessing or using Tradie Web Guys’ services, including the Tradie Hub CRM, Database Reactivation (DBR) campaign, and other offerings, you agree to these Terms of Service. Please read them carefully to understand your rights and obligations.
Privacy Policy
Tradie Web Guys is committed to protecting the privacy and personal data of our users. We comply with the Australian Privacy Act 1988, the Australian Spam Act 2003, and any other relevant legislation. For a detailed explanation of how we collect, use, and protect your data, please refer to our Privacy Policy.
Data Collection: We collect information necessary to provide our services, including contact details, payment information, and data for CRM and DBR campaign usage. This may include information you directly submit or authorize us to access.
Data Usage: Data is used solely for service provision, improvement, and customer support. We will not share or sell your data to third parties without consent unless required by law.
Data Security: We implement appropriate measures to protect your data. However, we cannot guarantee absolute security; by using our services, you acknowledge this limitation.
30-Day Trial and Subscription Terms for Tradie Hub CRM
30-Day Trial Offer
Tradie Web Guys offers a 30-day free trial of the Tradie Hub CRM for new users to evaluate our platform. By signing up for the trial, you agree to these terms:
Eligibility and Scope: The trial is limited to new users and applies strictly to CRM use within the scope of evaluating Tradie Hub’s services. Certain features or limits may apply.
Trial Period: The trial lasts 30 consecutive days from the registration date.
Non-Billable Access: CRM access during the trial is free of charge for eligible features and services.
Automatic Enrollment in Paid Subscription
At the end of the 30-day trial period, your account will automatically convert to a paid subscription:
Subscription Pricing: Post-trial, you will be charged the monthly rate for your selected plan:
Starter 30 Plan: $197 per month (AUD)
Starter 30 Plan: $199 per month (AUD)
Grow Plan: $497 per month (AUD)
Billing Authorization: By providing payment details, you authorize Tradie Web Guys to charge the subscription fee automatically after the trial ends and monthly thereafter.
Scope
Tradie Hub provides a “Done With You” service. We offer software solutions and assist you in implementing your marketing plan. Our involvement includes providing the tools necessary for marketing success, but ultimate responsibility for implementation remains with you. We do not act as a sole marketing provider but as a partner in your marketing efforts.
Ownership
User Data: All data entered by the account holder (the "user") into the Tradie Hub system remains the sole property of the user. Tradie Hub will maintain confidentiality and security over user data in accordance with our privacy policy, but we do not claim ownership over user data.
Intellectual Property: All systems, domains, websites, automation processes, and intellectual property developed or used by Tradie Hub, including proprietary software, are owned by Tradie Hub.
Upon termination of service, users do not have the right to transfer or retain any such intellectual property, including system access, domains, or website files. These remain the exclusive property of Tradie Hub.
Cancellation Policy
To cancel your subscription (Starter or Grow Plans), a minimum 4-month commitment is required. Following this initial period, services will continue on a month-to-month basis. To cancel month-to-month services, you must submit a written request at least 7 days before your next scheduled payment. Failure to provide adequate notice may result in an additional payment before the cancellation takes effect. The cancellation will be confirmed by email.
Our Offers and Pricing
Services and digital products are offered on a customisable basis, tailored to your individual needs. The pricing will be determined after an initial assessment of your requirements, and all prices will include applicable taxes, fees, and additional charges as required by law. Pricing is subject to change, but you will be notified in advance of any changes to your service fees.
Starter Plan – One Page Website Inclusions
Basic Features: Services, About The Company, Gallery, Areas Serviced, Offers, A contact form, links to social media profiles, and essential on-page SEO setup (meta tags, descriptions).
Revisions: Two rounds of revisions limited to the initial scope. Changes outside of this scope or additional features may incur extra costs.
Scope: Covers one webpage only. Additional pages or advanced functionality are not included.
Exclusions:
Domain registration, hosting and post-launch updates are not included unless specified in writing. Additional services may be quoted separately.
Database Reactivation (DBR) Campaign Terms
The Database Reactivation (DBR) campaign is an optional service offered to reconnect with your existing and past contacts. By engaging in the DBR campaign, you agree to the following:
CRM Access and Usage
Tradie Web Guys will provide CRM access for campaign management only:
Non-Billable CRM Access: No subscription fee is charged for CRM use within the DBR campaign scope.Scope Limitations: CRM access under this provision is exclusively for DBR-related contact management. Extended use outside the campaign may require a subscription.
Campaign Costs
The DBR campaign incurs certain client-borne costs:
SMS Costs: All SMS fees are client responsibilities. Fees are based on actual usage and invoiced monthly, or a prepaid fund may be required.
Phone and Call Charges: All call charges, including carrier fees, are the client's responsibility.
Email Costs: Any third-party email distribution fees or excess usage charges will also be client-borne.
There are no hidden CRM costs. Only the specified communication expenses apply.
Liability for Campaign Outcomes
Tradie Web Guys provides the DBR campaign on an “as-is” basis and does not guarantee specific results. Clients are responsible for data accuracy and compliance with Australian law:
Data Accuracy: The client must verify contact data for accuracy and legality.
Performance Disclaimer: No guarantees are made for engagement, response, or conversion rates. Tradie Web Guys assumes no responsibility for outcomes affected by data or audience response.Liability Limitation: We are not liable for any losses from DBR results, including business impacts or reputational harm.
Usage and Compliance
Clients must adhere to applicable Australian laws:
Consent Requirements: The client is responsible for ensuring contact consent for communications.
Prohibited Content: Campaigns using unlawful, deceptive, or harassing tactics are grounds for termination.
Campaign Cancellation and Termination
Campaigns may be canceled or terminated under the following conditions:
Client Cancellation: Written notice is required at least 1 business days before termination. No refunds for incurred costs.
Tradie Web Guys Termination: We may terminate for compliance breaches, misuse, or non-payment. Unpaid balances remain due.
Purchases
When making a purchase on the Website, you will choose a third-party payment processor (e.g., PayPal, Stripe) to process your payment information. Tradie Hub does not store your payment details. The accepted payment methods include American Express, MasterCard, and Visa. By making a purchase, you confirm that you are authorised to use the payment method you provide. Tradie Hub is not liable for any issues arising from transactions processed by third-party payment processors.
Base subscriptions (Starter and Grow) are subject to a minimum 4-month commitment unless otherwise stated, after which services will continue on a month-to-month basis until a 7-day written notice is given to cancel.
Refund Policy
No refunds will be issued for any purchases. All sales are final, and there is no money-back guarantee.
Deposits and Advance Payments
If we require a deposit or advance payment, it will be applied to your service or product. Deposits and advance payments are non-refundable once the work or service has commenced, regardless of any subsequent cancellation by either party.
Warranty on Services and Digital Products
We warrant that our services will be performed:
With reasonable care and skill;
In line with specified outcomes or the agreed scope of work;
Within a reasonable time frame.
Under Australian Consumer Law, you are entitled to cancel a service contract for major failures and claim compensation for any unused portion of the service.
For digital products, we guarantee that they will:
Be of acceptable quality;
Match the description provided at the time of sale;
All warranty claims must be made in writing and submitted immediately after a defect or issue is discovered.
User Responsibilities and Account Management
By creating an account, you guarantee that:
You are at least 18 years old;You have provided accurate, complete, and current information;You are responsible for keeping your account secure, including maintaining the confidentiality of your password.
We reserve the right to terminate accounts for any violation of these Terms or for providing false or incomplete information. You may terminate your account at any time by contacting us in writing.
Prohibited Uses
You agree not to:
Impersonate or misrepresent your affiliation with any person or entity;Engage in any unauthorised advertising or promotional activities;Interfere with the operation or security of the Website;Use automated systems (such as robots or scraping tools) to access or copy material from the Website;Use the Website for unlawful purposes or in violation of any applicable laws.
Termination and Suspension
We reserve the right to suspend or terminate your access to the Website or services at our discretion if you violate these Terms, fail to pay for services, or engage in behaviour deemed harmful to Tradie Hub or other users.
Limitation of Liability
To the fullest extent permitted by law, Tradie Web Guys disclaims all liability for damages arising from service use, including direct, indirect, incidental, punitive, or consequential losses.
Force Majeure: We are not liable for delays or failures resulting from events outside our control, including natural disasters, technical issues, or governmental actions.
Service Availability: Tradie Web Guys makes no guarantees regarding uninterrupted or error-free service operation.
Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the service engagement.
Client Data: Tradie Web Guys will keep client data secure and confidential, only accessing and using it to provide the agreed-upon services.
Tradie Web Guys’ Information: Clients may not disclose, share, or misuse confidential information about our technologies, processes, or business practices without express permission.
Indemnity
You agree to indemnify and hold harmless Tradie Hub, its affiliates, officers, and employees from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Website or violation of these Terms.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Australia. Any disputes will be resolved exclusively in the courts of New South Wales. In the event of a dispute, you agree to attempt informal resolution before proceeding to formal litigation.
Changes to Terms
We reserve the right to modify these Terms at any time. You will be notified of any significant changes via email or through the Website. Continued use of the Website following such updates will constitute your acceptance of the revised Terms.
Intellectual Property
All content on the Website, including logos, designs, text, graphics, and software, is the property of Tradie Web Guys. You may not use, copy, or distribute any materials from the Website without explicit written permission.
If you believe your intellectual property rights are being violated, please contact us with a detailed complaint.
Contact Information
For any questions regarding these Terms, please contact us at:
Tradie Web Guys
Matthew Jones
PO Box 1872 Kingscliff, NSW 2487
Australia
Terms of Service
Last updated: January 10, 2024
Please read this Terms of Service ("Terms," "Terms of Service") carefully before using the www.tradiehub.net website (the "Website") operated by Tradie Web Guys, a(n) Company formed in New South Wales ("us," "we," "our") as this Terms of Service contains important information regarding limitations of our liability. Our Australian Business Number is 521 5939 2631. Our Australian Company Number is 1 5939 2631. Our address is PO Box 1872 Kingscliff, NSW 2487. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.
By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.
Our offers and pricing
We offer services and digital products on this Website. The price of these services and digital products is customized based on your needs, which means that we will provide you with a quote after we determine your needs. This price includes all applicable taxes, duties, levies, fees, and additional charges.
Purchases
When you make a purchase on the Website, you will be able to choose the third party payment processor that will collect your payment information and process your payment. You may make purchases using the following third party payment processors: PayPal and Stripe. We are not responsible for the collection, use, sharing or security of your billing information by these third party payment processors. The following payment method(s) are accepted by the third party payment processors: American Express, MasterCard, and Visa.
You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.
Cancellation policy (Services)
We offer cancellations on purchases made of the services and digital products offered on our Website. We offer cancellations only prior to performance of the service. You may cancel your order by contacting us and via the Website. You will not be charged a cancellation fee if you cancel your purchase. We will not be able to issue you a refund of the purchase price that you paid if you cancel your purchase.
We reserve the right to cancel your purchase prior to performance of the service. We will provide you with 7 days notice prior to cancelling your order.
We will not be able to issue you a refund of the purchase price that you paid if we cancel your purchase.
Refund policy
We offer refunds on purchases made of the services and digital products offered on our Website. To qualify for a refund, you must submit your request to us within 30 days of your purchase date by contacting us. We offer refunds on any purchases of the services and digital products offered on our Website for the following reason(s) only: the wrong product or service was provided, product does not meet expectations (aligned with Tradie Hub's 30 day money back guarantee). Please note that we do not offer refunds for any other reasons other than those listed above.
Advance payments
We may ask you to provide an advance payment on any purchase made of the services and digital products offered on our Website. An advance payment is a partial payment of the total purchase price that will help pay for our actual expenses while providing the services and digital products.
We will not be able to issue you a refund of the advance payment that you made if we cancel.
We will not be able to issue you a refund of the advance payment that you made if you cancel.
Deposits
We may ask you to provide a deposit for purchases made of the services and digital products offered on our Website. A deposit is a payment made to reserve the services and digital products.
We will not be able to issue you a refund of the deposit that you made if we cancel your purchase.
We will not be able to issue you a refund of the deposit that you made if you cancel your purchase.
Warranty on purchases and remedies
We offer the following warranties on purchases of services:
Services will be performed with due care and skill;
Services are fit for any specified purpose and desired result;
Services will be performed within a reasonable time.
Our services also come with guarantees that cannot be excluded under the Australian Consumer Law. for major failures with the service, you are entitled:
To cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
We offer the following warranties on purchases of digital products:
Digital products will be of acceptable quality;
Digital products will be fit for a particular purpose;
Digital products will match the description;
Digital products will match a sample;
Digital products will match the model;
We have the right to supply the digital products;
Any express warranties will be honored;
We have clear title to the digital products;
Digital products do not have any undisclosed securities;
You will have the right to undisturbed possession of the digital products.
Our goods also come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Standard warranties provided by the Australian Consumer Law are not limited in duration. All other warranties apply for 14 days from the date of the purchase.
To lodge a warranty claim, you must immediately stop using the goods or services and contact us at the information provided below. We will not provide a refund of the costs incurred in lodging a warranty claim.
Subscriptions
This Website features products or services that are offered via a subscription model. A subscription model requires regular payments to receive a product or service. The initial term of the subscription is 30 days.
There is no minimum purchase required to qualify for the subscription.
Automatic renewals of subscriptions
When you purchase a subscription on the Website, your subscription will automatically renew every month. We will automatically renew your subscription by using the payment method on file until you cancel your subscription.
You may cancel the automatic renewals of your subscription via the following means:
phone - 1300417297
Email - [email protected]
Through the Website.
Please note that you will no longer receive the items or services provided by the subscription on your cancellation effective date.
You must provide us with 30 days notice prior to your automatic renewal date of your intent to cancel the automatic renewals for the cancellation to be effective.
Accounts
When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account by contacting us.
Prohibited uses
You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:
Impersonating or attempting to impersonate Tradie Web Guys or its employees, representatives, subsidiaries or divisions;Misrepresenting your identity or affiliation with any person or entity;Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;Otherwise attempting to interfere with the proper working of the Website;Using the Website in any way that violates any applicable state, territory, or country laws, rules or regulations.
No warranty on Website
This Website is provided “as is,” No warranty, express or implied (including any implied warranty of acceptable quality, fitness for a particular purpose or desired result, conformity to description, undisturbed possession, undisclosed securities, clear title and performance with due care and skill) shall apply to this Website, whether arising by law, course of dealing, course of performance, usage of trade or otherwise.
Availability, errors and inaccuracies
To the extent permitted by law, we assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. If you determine that there is an error on this Website, or any invoices or purchase orders sent to you by us, please inform us immediately using the contact information below. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.
Damages and limitation of liability
To the extent of the law, in no event shall Tradie Web Guys be liable for any direct, indirect, punitive, incidental, special or consequential damages or losses arising out of, relating to or in any way connected with your access to, display of or use of this Website or with the delay or inability to access, display or use this Website, including but not limited to your reliance upon opinions or information appearing on this Website; any computer viruses, information, software, or linked websites operated by third parties, whether based on a theory of contract, tort, strict liability, consumer protection statutes or otherwise, even if Tradie Web Guys has been advised of the possibility of such damages. IF, DESPITE THE LIMITATION ABOVE, Tradie Web Guys IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF Tradie Web Guys WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO Tradie Web Guys IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS Website. THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF Tradie Web Guys.
Links to third party websites
This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Intellectual property and DMCA notice and procedure for intellectual property infringement claims
All contents of this Website are ©2022 - 2024 Tradie Web Guys or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Tradie Web Guys and are either registered trademarks, trademarks or otherwise protected intellectual property of Tradie Web Guys or third parties in Australia and/or other countries.
If you are aware of a potential infringement of our intellectual property, please contact Matthew Jones at [email protected]
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.
If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:
An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;Your name, email, address and telephone number; and a statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.
Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.
You may submit your claim to us by contacting us at:
Tradie Web Guys
Matthew Jones
1300417297
PO Box 1872 Kingscliff, NSW 2487
Australia
Governing law, severability, dispute resolution and venue
These Terms shall be governed and construed in accordance with the laws of Australia, without regard to its conflict of laws provisions.
These terms shall not be governed by the United Nations convention on contracts for the sale of international goods, the Uniform Commercial Code, nor Incoterms
.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website, and supersede and replace any prior agreements we might have had with you regarding the Website.
Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Australia.
We reserve the right to make changes to these Terms of Service at any time. We will not provide you with any notice when we make changes to this Terms of Service.
Questions
If you have any questions about our Terms of Service, please contact us at [email protected]
The days of gluing different software together are gone. Tradie Hub does it all!
The days of gluing different software together are gone. Tradie Hub does it all!
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